I was not informed of the cost of the service and had been told by salesperson that my services would be free for 3 yrs.However, this was not in a contract and I had not checked as this had been the way with all my previous minis.Rude staff.

Efficient

treated so well

Everything was so easy, Bryan made everything so simple, and was VERY patient since we had a number of things we wanted the car to have.

Was kept well informed, no hard selling or pushy sales people. Car was ready in date advised

Car was late in delivery with our explanation or satisfactory explanation or management. Car was not ideal version and spec was a compromise. Pressure was mostly on signing up before year end deadline. The local dealer was helpful in lending a vehicl

Really good deal and a lovely car.

Everything was done as and when I was told it was going to be done

from the first telephone conversation with Mike Mathewson, I felt that the entire experience of buying a Mini was unique and so easy. I was thrilled with the help he gave me in making my selection

Everything went smoothly, and the service was done while I waited!

The salesman was very helpful and made the process very easy.

Really impressed with the service and we got a great deal and have an amazing mini......

awesome

Good service, very helpful staff. Sometimes they’re hard to get through to on the phone but otherwise really helpful.

As above.

On time with courteous staff

Extremely satisfied with my dealings with all staff.

Representative very helpful however changes to car configuration required multiple visits and delayed delivery

Much improved from my last service. My car was brought in by 10am for booked mot but found car not actually booked in until nearer 1pm. Was offered taxi service to city centre and back while i waited

Booking was not a problem but the date was later than I had expected. I was asked to come in to deal with a technical point several days later. The problem seemed to solve itself but although I phoned your reception I never got a call back.

Quick, professional and with no problems

This is a safety recall for a fuel fire problem and I think it is very important for the overall potentially fire risk in the event of a crash .

Good overall experience.

Communication was excellent all the way through my purchase

David Sandison, made it all very easy, and made the whole process enjoyable

Easily the best two Mini centres in Scotland are John Clark Tayside and John Clark Aberdeen, and I’ve been to quite a few! The level of care and attention from John Clark is industry leading

work completed on time.

Good to know that quailified staff are maintaining our car and received a good service.

as above - frankly dire

A full service was carried out and the car was washed and vacuumed ready for a long drive south.

Salesman Mike Matthewson was extremely professional and could not have been more helpful

Service was great, everything explained clearly

No issues

Assistance first class.

Service personnel realised I was traveling some distance to have service/warranty work done so twigged it wasn't really feasible to have me come up one day then back while they ordered parts. Provided a replacement car. Excellent!

Dealt with promptly and courteously

Mike my sales advisor listened to what I wanted and delivered 100%, I also went for a test drive which completely made my mind up, Mike also kept me informed every step of the process making me feel that I was in control

We usually had to phone the garage to get information.

Salesman was excellent he was friendly professional and well presented, a overall lovely experience

MINI booked in speedily,questions answered.No patronisingHowever a part had to sent for despite it being a recall.I was offered another car but needed my vehicle for next day.Ready later on same day.All stops pulled out.

Good service from nice people

as above answer pleasant staff great car all my questions answered or spoken about before I needed to ask and my car is a dream

Great service, no heavy sales pitch. Got to test drive car quickly. Had to wait a little longer to get car delivered than I thought I would but Greg kept in touch to let me know what was happening.

The staff kept you with updates when your car was expected to arrive and when it did they let you know the day it would be ready to be pick up

Any questions or queries were answered stright away and they went over and above i.e. I drive an automatic car so they made sure there was an automatic courtesy car available for me

Good customer service always kept informed of the status of the order

Service experience is always very helpful and professional. Sometimes it is a long wait until there is space to book the car in though.

Excellent service

An ‘unveiling’ of the car would make it 5 stars something like what Mercedes do

As above. Although I must praise the guy who I dealt with who managed to get tyre and make sure car was retested.