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Customer Reviews.

service

1

I was not informed of the cost of the service and had been told by salesperson that my services would be free for 3 yrs.However, this was not in a contract and I had not checked as this had been the way with all my previous minis.Rude staff.

16 January 2019

service

5

Efficient

16 January 2019

service

5

treated so well

15 January 2019

sales

5

Everything was so easy, Bryan made everything so simple, and was VERY patient since we had a number of things we wanted the car to have.

11 January 2019

sales

5

Was kept well informed, no hard selling or pushy sales people. Car was ready in date advised

10 January 2019

sales

1

Car was late in delivery with our explanation or satisfactory explanation or management. Car was not ideal version and spec was a compromise. Pressure was mostly on signing up before year end deadline. The local dealer was helpful in lending a vehicl

10 January 2019

sales

5

Really good deal and a lovely car.

10 January 2019

sales

5

Everything was done as and when I was told it was going to be done

09 January 2019

sales

5

from the first telephone conversation with Mike Mathewson, I felt that the entire experience of buying a Mini was unique and so easy. I was thrilled with the help he gave me in making my selection

03 January 2019

service

4

Everything went smoothly, and the service was done while I waited!

03 January 2019

sales

4

The salesman was very helpful and made the process very easy.

02 January 2019

sales

5

Really impressed with the service and we got a great deal and have an amazing mini......

02 January 2019

service

5

awesome

27 December 2018

service

4.5

Good service, very helpful staff. Sometimes they’re hard to get through to on the phone but otherwise really helpful.

27 December 2018

service

5

As above.

27 December 2018

service

5

On time with courteous staff

23 December 2018

service

5

Extremely satisfied with my dealings with all staff.

21 December 2018

sales

4.5

Representative very helpful however changes to car configuration required multiple visits and delayed delivery

19 December 2018

service

4

Much improved from my last service. My car was brought in by 10am for booked mot but found car not actually booked in until nearer 1pm. Was offered taxi service to city centre and back while i waited

18 December 2018

service

4

Booking was not a problem but the date was later than I had expected. I was asked to come in to deal with a technical point several days later. The problem seemed to solve itself but although I phoned your reception I never got a call back.

18 December 2018

service

5

Quick, professional and with no problems

17 December 2018

service

2

This is a safety recall for a fuel fire problem and I think it is very important for the overall potentially fire risk in the event of a crash .

14 December 2018

sales

4

Good overall experience.

13 December 2018

sales

5

Communication was excellent all the way through my purchase

13 December 2018

sales

5

David Sandison, made it all very easy, and made the whole process enjoyable

13 December 2018

service

5

Easily the best two Mini centres in Scotland are John Clark Tayside and John Clark Aberdeen, and I’ve been to quite a few! The level of care and attention from John Clark is industry leading

13 December 2018

service

5

work completed on time.

11 December 2018

service

5

Good to know that quailified staff are maintaining our car and received a good service.

08 December 2018

service

1

as above - frankly dire

07 December 2018

service

5

A full service was carried out and the car was washed and vacuumed ready for a long drive south.

06 December 2018

sales

5

Salesman Mike Matthewson was extremely professional and could not have been more helpful

06 December 2018

sales

5

Service was great, everything explained clearly

05 December 2018

sales

5

No issues

05 December 2018

sales

4.5

Assistance first class.

04 December 2018

service

5

Service personnel realised I was traveling some distance to have service/warranty work done so twigged it wasn't really feasible to have me come up one day then back while they ordered parts. Provided a replacement car. Excellent!

04 December 2018

service

5

Dealt with promptly and courteously

04 December 2018

sales

5

Mike my sales advisor listened to what I wanted and delivered 100%, I also went for a test drive which completely made my mind up, Mike also kept me informed every step of the process making me feel that I was in control

03 December 2018

sales

3

We usually had to phone the garage to get information.

03 December 2018

sales

5

Salesman was excellent he was friendly professional and well presented, a overall lovely experience

02 December 2018

service

5

MINI booked in speedily,questions answered.No patronisingHowever a part had to sent for despite it being a recall.I was offered another car but needed my vehicle for next day.Ready later on same day.All stops pulled out.

30 November 2018

service

5

Good service from nice people

30 November 2018

sales

5

as above answer pleasant staff great car all my questions answered or spoken about before I needed to ask and my car is a dream

28 November 2018

sales

4

Great service, no heavy sales pitch. Got to test drive car quickly. Had to wait a little longer to get car delivered than I thought I would but Greg kept in touch to let me know what was happening.

27 November 2018

sales

5

The staff kept you with updates when your car was expected to arrive and when it did they let you know the day it would be ready to be pick up

25 November 2018

service

5

Any questions or queries were answered stright away and they went over and above i.e. I drive an automatic car so they made sure there was an automatic courtesy car available for me

22 November 2018

sales

5

Good customer service always kept informed of the status of the order

20 November 2018

service

5

Service experience is always very helpful and professional. Sometimes it is a long wait until there is space to book the car in though.

19 November 2018

service

5

Excellent service

16 November 2018

sales

4

An ‘unveiling’ of the car would make it 5 stars something like what Mercedes do

14 November 2018

service

1

As above. Although I must praise the guy who I dealt with who managed to get tyre and make sure car was retested.